York Customer Concierge
About The Position
We are seeking a motivated and customer-focused Vehicle Acquisition Specialist to join our growing team. This role is critical to building high-quality used vehicle inventory by capitalizing on the 30+ vehicles entering our service drive daily and through proactive equity mining of our existing customer base. The ideal candidate is a strong communicator, skilled negotiator, and thrives in a fast-paced automotive environment. You will work closely with the service department and sales team to acquire vehicles at the right price, helping us maintain a competitive used car inventory.
Requirements
- Proven track record of meetings or exceeding acquisition volume and conversion targets in a dealership environment.
- Strong negotiation and closing skills with a proven ability to build rapport quickly.
- Excellent verbal and written communication skills.
- Proficiency with automotive valuation tools and CRM system.
- Valid driver’s license with a clean driving record.
- Ability to work Monday through Friday 7am-
- Self-motivated with a results-driven mindset and high integrity.
Responsibilities
- Proactively engage customers dropping off vehicles for service. Appraise vehicles, identify purchase/trade opportunities, and negotiate fair offers.
- Proactively contact previous customers (via phone, email, text, and CRM tools) to identify equity positions. Present compelling buyback or trade-in offers.
- Perform accurate vehicle appraisals using tools such as Kelley Blue Book, Black Book, Manheim, and on-site inspections.
- Build and maintain strong relationships with service customers and past owners to create a consistent pipeline of acquisition opportunities.
- Work collaboratively with the Service Department, Sales Team, and Finance & Insurance (F&I) to ensure smooth transitions from acquisition to retail.
- Accurately document all deals in the dealership’s CRM and inventory management system.
- Stay current on market trends, wholesale values, and local demand for specific make/models.
- Meet or exceed monthly acquisition targets (minimum 20–30 total vehicles per month from combined service drive and equity mining, with a focus on high-margin inventory).
- Track and report key performance metrics including engagement rate, conversion rate, gross profit per acquisition, and inventory quality.
- Ensure all transactions comply with dealership policies, state regulations, and ethical standards.
- Assist with service department phone calls with appointment making ability.
Benefits
- Competitive compensation package
- Comprehensive benefits including health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Ongoing training and development in the automotive industry.
- Employee discounts on vehicles and services.
- Opportunity for growth within a new and expanding dealership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
