Customer Concierge & Delivery Coordinator

Genesis of Cherry Hill • Marlton, NJ

6d • Onsite

About The Position

The Customer Concierge & Delivery Coordinator plays a pivotal role in ensuring a seamless and luxurious experience for all guests at Genesis of Cherry Hill. This role combines the welcoming and hospitality aspects of a concierge with the detailed coordination responsibilities of a delivery specialist. From performing vehicle deliveries and re-connects to participating in sales and marketing activities, this position ensures an exceptional customer experience while representing the Genesis brand.

Requirements

• Must have a polished and professional appearance consistent with the luxury brand.
• Must use the Delivery Checklist App for 100% of deliveries.
• Must check the Delivery App report daily and complete any pending delivery records.

Responsibilities

• Greet guests warmly as they enter the showroom, providing a 5-star welcome experience.
• Assist with inquiries and guide guests to the appropriate department or team member.
• Maintain a polished and professional appearance consistent with the luxury brand.
• Cover the front desk when not busy with deliveries or re-connects.
• Assist with showroom events, special promotions, and customer gifts.
• Perform deliveries, including: Vehicle presentation, Genesis Connected App installation, Electrify America App installation (if applicable), Service presentation and orientation.
• Use the Delivery Checklist App for 100% of deliveries.
• Perform re-connect appointments in person or via phone to review vehicle features and answer customer questions.
• Follow up with previous deliveries and offer or schedule re-connect appointments.
• Check the Delivery App report daily and complete any pending delivery records.
• Assist service customers by clarifying difficult-to-understand vehicle features.
• Help with remote deliveries when necessary to ensure customer satisfaction.
• Participate in the sales process when needed by answering customer questions, conducting vehicle presentations, and performing test drives.
• Represent the Genesis brand at marketing events and golf tournaments, ensuring proper display and customer engagement.
• Support daily sales activities by performing other duties as assigned by the manager.

Benefits

• Choice of three health insurance plans
• Dental plan
• Vision and eyeglass plan
• Company paid life insurance
• Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more
• 401(k) retirement plan with company match
• Opportunity for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed