Customer Care Concierge

Crowd Cow • Scranton, PA

1d • $18 - $22 • Onsite

About The Position

This isn’t a typical call center seat. We’re looking for a Customer Care Concierge — someone who brings warmth, expertise, and a genuine love of food to every interaction. Based at our Scranton, PA fulfillment center, you’ll be the primary point of contact for Crowd Cow’s direct customers and our 3PL clients, delivering personalized, high-touch service that turns first-time buyers into lifelong fans. You’ll also play an active role in growing our seasonal gifting business — helping guide customers and corporate buyers through curated selections for every occasion. This role blends exceptional customer service, consultative sales, and a deep (or deepening!) love of great steak.

Requirements

• Passionate about customer service and understand what “great” looks like in eCommerce.
• eCommerce customer care experience.
• Care deeply about food quality and where your food comes from.
• Communicate clearly and warmly, with a proactive, solutions-first attitude.
• Tech-savvy — Zendesk experience required.
• Some experience in sales and feel comfortable guiding customers through a buying decision.
• Meticulous attention to detail and can thrive in a fast-paced, dynamic environment.
• Eligible to legally work in the United States.

Nice To Haves

• Zendesk expertise
• Serious meat knowledge
• Looker experience
• Already know your ribeye from your wagyu and can talk cooking temps without Googling.

Responsibilities

• Deliver personalized, high-quality service across email, SMS, and social channels.
• Go the extra mile for both direct customers and 3PL partners, ensuring every touchpoint reflects the Crowd Cow standard.
• Harness AI-enabled customer listening tools to spot trends, anticipate needs, and continuously elevate the customer experience.
• Step in to resolve complex issues, turning difficult moments into opportunities to build loyalty.
• Help grow the seasonal gifting program by confidently guiding customers and corporate clients through gift card or product selections tailored to their needs and budgets.
• Act in a consultative sales capacity — listen, advise, and close with confidence.
• Analyze data, identify friction points, and propose solutions that make the team sharper and the customer experience smoother.
• Share knowledge, model best practices, and contribute to a positive, collaborative team culture.
• Work across departments to deepen product knowledge and pitch in on inventory receiving, quality assurance, and administrative tasks as needed.
• Leverage expertise in steak cuts, aging processes, and cooking methods to help customers find exactly what they’re looking for.

Benefits

• Medical, Dental, and Vision benefits
• Generous PTO package
• The opportunity to join a fast-growing, mission-driven company
• A collaborative, passionate team that genuinely loves what they do
• A tangible impact on how customers experience one of life’s great joys: incredible food

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed