Customer Communications Specialist
BathWorks Michigan•Grand Rapids, MI
•Onsite
About The Position
BathWorks of Michigan is growing fast, and we’re looking for a Customer Communications Specialist to be the friendly, reliable voice for our customers. In this role, you’ll guide homeowners from contract signing to installation, making sure they always feel supported, informed, and confident. If you’re outgoing, love talking with people, and thrive in a role where communication is key, this is the job for you.
Requirements
- Outgoing, people-first personality with excellent communication skills
- Comfortable making and receiving phone calls throughout the day
- Detail-oriented and organized — able to manage multiple customer projects at once
- A team player who enjoys collaborating to deliver a great customer experience
Responsibilities
- Speak with customers daily — answering questions, providing updates, and handling concerns with professionalism
- Keep projects on track by coordinating schedules and timelines
- Work closely with sales, operations, and installation teams to ensure smooth communication
- Stay organized by maintaining accurate notes and project details
Benefits
- Health, dental, and vision insurance (BathWorks covers 65%)
- Paid time off and holidays
- Career growth opportunities in a rapidly expanding company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
