Customer Care Specialist/ Logistics- New

MidSouth Crawlspace Solutions•Florence, MS

123d•Onsite

About The Position

The Customer Care Specialist is the primary point of contact for customers, potential customers, and other parties. The role schedules sales appointments, annual maintenance and service opportunities, and production installations, and follows up on a variety of issues. It also supports CRM paperwork uploads, communicates installation dates, reviews proposed sales, and provides other tactical support. The position is office-based Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Knowledge of customer service principles and practices.
Ability to perform basic math accurately.
Skill in operating a personal computer and programs.
Ability to detect and recognize information in written materials and on a computer screen 75–100% of the time.
Ability to understand, speak, read, and write in English.
Ability to perform accurate data entry.
High school diploma or GED preferred, and at least 1 year of customer service experience, or a combination of education and experience demonstrating a proven track record in the field.
Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects, while maintaining a stationary position most of the time.
Regular, reliable attendance.

Nice To Haves

High school diploma or GED.

Responsibilities

Set and reset sales appointments through inbound and outbound customer communications.
Schedule sales appointments to maximize efficiency for the company and sales representatives.
Attempt to save appointments when customers call to cancel.
Meet or exceed sales lead conversion rates.
Schedule annual maintenance and service opportunities to maximize efficiency for the company and service technicians.
Meet or exceed service goals and maintain full calendars for service technicians.
Take ownership of customer escalations, communicate promptly, and take appropriate steps to resolve issues in a timely manner.
Schedule production installations, communicate properly with customers, and help ensure crews are set up for success.
Schedule crews to their budgeted capacity.
Replace canceled installations quickly to help meet weekly revenue goals.
Ensure paperwork, data entry, and correspondence are accurate, timely, and completed according to company procedure.
Provide tactical support to other departments as needed.
Live out the company’s purpose, mission, and values; provide remarkable customer experiences; maintain a positive attitude; and contribute to a fun, cohesive, hard-working team environment.
Perform other job-related duties as requested by the supervisor.
Work more than normal working hours when workloads and seasonal activities necessitate.