Customer Care Specialist (1 Year Contract)
About The Position
Looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with strong attention to detail? Do you love the satisfaction that comes with correcting an error or solving a problem? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest, and kind atmosphere for customers? At Well.ca it’s our mission to provide our customers with the best service they have ever had! Well.ca is currently looking for energetic team players to join our growing Customer Care Team as a Customer Care Specialist. This role supports the functions and interactions of the Customer Care team as well as the departmental goals.
Requirements
- High school diploma required
- 1-3 years’ experience in a similar role
- Exceptional written and oral communication skills
- Strong technical skills
- Ability to diffuse tense or difficult situations
- Adapts easily to change
- Ability to learn quickly and take initiative
- Outstanding multi-tasking and organizational skills
- Ability to solve problems in a quick and well thought out manner
- Working Knowledge of Microsoft Suite (incl. Outlook, Excel, Word, Teams, etc.)
Responsibilities
- Answer incoming customer calls quickly in a very friendly and genuine manner
- Demonstrate sensitivity, compassion, responsiveness, and creativity when answering calls to ensure customer satisfaction
- Assist customers in correcting post-purchase issues
- Use Well.ca’s in-house software to communicate with customers in regard to their orders
- Handle confidential customer information in a sensitive and responsible way
- Ability to diagnose problems, identify and drive appropriate solutions
- Work closely with peers and other departments to resolve customer issues
- Contact customers on behalf of other departments as required
- When needed escalate issues to the Senior Customer Care team to ensure we are meeting customer’s particular needs
- Reports directly to the Manager of Customer Care
- Turn first time customers into loyal customers by wow-ing them with wonderful service
- Practice extreme attention to detail as this position holds responsibilities that not only affect customers, but every department at Well.ca
- Demonstrated ability to maintain/exceed personal and department goals and metrics
- In depth knowledge of core Well.ca products and an on-going desire to stay on top of new additions and product trends
- Agility and ability to retain and communication large amounts of information
Benefits
- Purpose-driven culture focused on wellness and sustainability.
- Collaborative, flexible, and supportive hybrid work environment.
- Opportunity to make a measurable impact on one of Canada’s top eCommerce brands.
- Competitive compensation, benefits, and employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
