Customer Care Specialist I

Saia Inc. • Memphis, TN

9d • $21 - $25 • Onsite

About The Position

Supports terminal operations through clerical and customer service activities, ensuring shipment documentation is accurate, organized, and properly processed. Helps maintain smooth daily operations by assisting with paperwork, recordkeeping, and basic service requests. The position works primarily in a terminal office, with regular communication with drivers, coworkers, and customers and occasional work in warehouse and dock areas.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Ability to read, write, communicate, and comprehend English to perform job tasks, including communicating with coworkers, customers, and the general public; understanding instructions and governmental regulations; responding to management and government representatives; and completing required documents, reports, and records.

Nice To Haves

• Transportation, customer service, or related experience.
• Working knowledge of Microsoft Office.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations and dispatch.
• Maintain accurate filing and recordkeeping systems for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments in coordination with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails, providing timely resolution and a positive customer experience.
• Arrange dock pickups and dock drops for customers in coordination with operations staff.
• Assist and support internal and external drivers for the line haul department.
• Identify paperwork or process issues and escalate them as needed to prevent delays.
• Assist with administrative projects or special tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED