Customer Care Specialist I
About The Position
The Customer Care Specialist I supports the customer lifecycle, including onboarding and enrolling customers, responding to customer requests, and ensuring high-quality service. The role also supports the Sales and Billing teams with inquiries as needed and is a primary user of SmartestEnergy’s Billing System and Salesforce CRM. This position may be performed on a hybrid basis, with an expectation of working in the office at least 2–3 days per week. Typical hours are Monday through Friday, 8 a.m. to 5 p.m. The anticipated hourly rate is $26–$30, and the position is eligible to participate in the company bonus.
Requirements
- 1–3 years of experience in a customer service role.
- Demonstrated understanding of billing and CRM platforms.
- Superior written and verbal communication skills.
- Strong attention to detail and follow-through.
- Energetic, driven, and committed to success while working under tight time constraints and pressure.
- Strong ability to collaborate within and across teams.
Responsibilities
- Support company objectives to provide world-class customer service.
- Manage customer lifecycle transactions, including enrollments, drops, and rate changes.
- Manage the resolution process for customer issues received by phone, email, or case.
- Help identify trends in customer satisfaction or dissatisfaction.
- Work with Billing, Pricing, and Sales to understand the customer journey and support first-time resolution of inquiries.
- Follow up on billing questions and provide timely resolutions.
- Conduct collections activities, including contacting customers by phone and email about past-due balances.
Benefits
- Eligible to participate in the company bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
