Customer Care Specialist I
About The Position
The Customer Care Specialist I supports the customer lifecycle, including onboarding and enrolling customers, responding to customer requests, and ensuring customers receive high-quality service. The role also supports the Sales and Billing Teams with inquiries as needed and serves as a primary user of SmartestEnergy’s Billing System and Salesforce CRM. This position is eligible for hybrid work, with an expectation of working in the office at least 2–3 days per week. Typical hours are Monday through Friday, 8 a.m. to 5 p.m. The anticipated hourly rate is $26–$30, and the position is eligible to participate in the company bonus.
Requirements
- 1–3 years of experience in a customer service role.
- Demonstrated understanding of billing and CRM platforms.
- Superior written and verbal communication skills.
- Strong attention to detail and follow-through.
- Energetic, driven, and committed to success while working under tight time constraints and pressure.
- Strong ability to work collaboratively within and across teams.
Responsibilities
- Support company objectives to promote world-class customer service.
- Manage customer lifecycle transactions, including enrollments, drops, and rate changes.
- Manage resolution of customer-related issues received by phone, email, or cases.
- Help identify trends in customer satisfaction or dissatisfaction.
- Work closely with Billing, Pricing, and Sales to understand the customer journey and support first-time resolution of inquiries.
- Follow up on billing questions and provide timely resolution.
- Conduct collections activities, including contacting customers by phone and email regarding past-due balances.
Benefits
- Company bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
