Bilingual Customer Care Specialist I

KLS MARTIN LP•Jacksonville, FL

7d•Onsite

About The Position

The Bilingual Customer Care Specialist I is an entry-level role and the first point of contact for customers. The position delivers customer service by processing orders and quotes, responding to inquiries, resolving routine issues, and providing timely, accurate information. Communication is primarily by email, with daily phone support. The role provides experience in a professional office setting while developing customer service, communication, and administrative skills.

Requirements

High school diploma or equivalent.
0–2 years of customer service experience.
Bilingual proficiency in English and Spanish or English and French, with strong verbal and written communication skills.
Strong verbal and written communication skills and the ability to provide clear, professional, and timely customer responses.
Positive attitude and commitment to excellent customer service; ability to build positive customer relationships and respond professionally.
Ability to accurately enter and maintain customer, order, and quote information and keep communications and documentation complete and accurate.
Ability to resolve routine customer questions, recognize when to escalate complex issues, prioritize multiple requests, manage time, and meet deadlines while maintaining quality and accuracy.
Basic proficiency with Microsoft Outlook, Excel, and Word; ability to learn ERP systems, customer service platforms, and other company software.
Ability to work effectively in a team, support team goals, learn from others, accept feedback, and contribute to continuous improvement.

Nice To Haves

Additional education.
Previous experience in retail, hospitality, or another customer-facing role.

Responsibilities

Respond to customer inquiries by phone, email, and other approved communication channels.
Provide information about products, services, orders, and company policies.
Resolve routine customer questions and service-related issues, escalating complex matters when necessary.
Process customer orders and quotes, including order entry, modifications, cancellations, and confirmations.
Monitor order status and provide updates to customers.
Process order adjustments and maintain accurate order records.
Provide product, service, and policy information and help customers identify appropriate solutions.
Record customer interactions, inquiries, orders, and issue resolutions in the ERP system.
Maintain customer records and required supporting documentation.
Coordinate with Customer Care team members and other departments to support customer needs and resolve issues.
Maintain positive customer relationships through responsive service and support customer retention and satisfaction initiatives.