Customer Care Specialist - German Market | TheFork, a TripAdvisor company

The job overview for this role is not clearly labeled, but it should be one of the first sections in the description. The overview should provide an initial description or summary of the role, and should not be confused with the job responsibilities, requirements, or company description. Unfortunately, there is no clear job overview in this description, so it is difficult to provide a summary of the role.

• Answer to incoming requests via phone, email and chat.
• Assist customers with questions about electronic reservation book, website or app.
• Provide suitable answer or solution according to customer's specific needs.

• Native level of German and fluent in English
• Strong communication skills and customer-oriented mindset
• Ability to provide suitable solutions according to specific customer needs
• Technological knowledge and troubleshooting experience in a customer support environment or experience with Salesforce is a plus
• Open-minded and able to work in a dynamic, fast-paced environment
• Flexible working environment with 2 days of home office per week
• Competitive fixed salary, bonus, and equity
• Lunch vouchers available for each working day
• International teams with more than 30 nationalities and 16 offices worldwide
• Highly inclusive working environment
• Lifestyle benefits for physical, leisure activities, family support, travel, etc.
• Continuous learning and development programs with full access to LinkedIn Learning
• Free access to the Calm app
• Program dedicated to helping employees achieve work/life balance
• Health insurance fully covered by the company
• Life insurance and disability at no cost to the employee
• Amazing offices with dining, coffee point on each floor, and leisure area
• Team building events.