Customer Care Specialist (French Market) - TheFork, A TripAdvisor Company
Tripadvisor
·
Posted:
April 6, 2023
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Onsite
About the position
The job description is for a customer support role based in Barcelona. The successful candidate will be responsible for answering incoming requests via phone, email and chat, and assisting customers with questions about the company's electronic reservation book, website or app. The job overview is not clearly labeled, but it is likely to be the initial paragraph that introduces the company and its mission to bring happiness through amazing dining experiences. The job responsibilities and requirements are listed separately from the job overview.
Responsibilities
- Answer incoming requests via phone, email, and chat
- Assist customers with questions about electronic reservation book, website, or app
- Provide suitable answers or solutions according to customer needs
- Based in Barcelona
- Native level of French and fluent in English
- Open-minded with high level of communication skills
- Care about customer needs and strive to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
Requirements
- Based in Barcelona
- Native level of French and fluent in English. Speaking more languages are always welcome!
- An open minded person with a high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
Benefits
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101-250
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Tripadvisor
Tripadvisor is the largest travel guidance platform.
Company Overview
Tripadvisor is the largest travel guidance platform.
Benefits
- An awesome team
- Permanent contract
- Flexible working environment (2 days home office per week)
- Competitive fixed salary, bonus, and equity
- Lunch vouchers available for each working day
- International teams - More than 30 nationalities and 16 offices worldwide
- Highly inclusive working environment
- Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel, etc.
- Continuous learning and development programs (with full access to LinkedIn Learning)
- Free access to the Calm app
- A program dedicated to helping you have the best work/life balance
- Health insurance fully covered by the company
- Life Insurance and Disability at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, coffee point on each floor, and leisure area
- Team building events (such as karaoke)
Less details