Ring Ring In The New Year - Entry Level Call Support

UWM•Pontiac, MI

3d•Onsite

About The Position

The Customer Care Servicing Specialist works on the Customer Care team in Servicing and serves as a liaison between United Wholesale Mortgage (UWM) and its clients. The role is a key point of contact for mortgage clients, maintaining established relationships and advising or directing clients as needed. The work is heavily focused on phone contact and requires strong client service skills and comfort communicating with clients. This is an onsite, full-time position. Applicants must be authorized to work in the United States without employer sponsorship; the position is not eligible for employer-sponsored work authorization now or in the future.

Requirements

At least 1 year of customer service experience handling a high volume of calls, or at least 1 year of experience working in the mortgage industry.
Excellent customer service and communication skills.
Strong analytical skills.
Proficiency in Excel, including VLOOKUPs, formulas, and PivotTables.
Proficiency in Microsoft Office.
Self-motivation and a strong work ethic.
Comfort working in a fast-moving environment.
Ability to multitask and adapt.
Positive attitude and willingness to learn.
High school diploma or equivalent.
Onsite, full-time attendance.
Authorization to work in the United States without employer sponsorship.

Nice To Haves

At least 1 year of experience in mortgage servicing.
Bilingual in English and Spanish.

Responsibilities

Accept incoming calls from clients.
Make outbound calls to clients.
Respond to client emails.
Work on reports as assigned.
Aid and oversee the sub-servicer.
Cross-train to learn other areas of the Servicing team.

Benefits

Paid time off after 30 days.
Additional parental and maternity leave benefits after 12 months.
Adoption reimbursement program.
Paid volunteer hours.
Paid training and career development.
Medical, dental, vision, and life insurance.
401(k) with employer match.
Mortgage discount and area business discounts.
Free membership to an on-campus fitness center, including exercise classes, sports leagues, and a basketball court.
Wellness area with an in-house primary-care physician’s office, full-time massage therapist, and hair salon.
Gourmet cafeteria featuring homemade breakfast and lunch.
Convenience store with healthy grab-and-go snacks.
In-house Starbucks and Dunkin.
Indoor/outdoor café with Wi-Fi.