BDC Service Customer Care Representative

Gilleland Chevrolet Cadillac, Inc. • Saint Cloud, MN

11h • $16 - $18 • Onsite

About The Position

Join the Pit Crew: Full-Time Customer Care Service Representative!
A customer-service champion? Do you thrive on a mix of phone calls, internet inquiries, and helping customers get their vehicles serviced with a smile? Then buckle up—we want you on our team!
We're looking for a motivated and dynamic Customer Care Service Representative to be the essential link between our customers and our dealerships service department. You’ll be the voice of our initial customer experience, ensuring everyone who reaches out—by phone or internet—is set up for success and satisfaction.

Requirements

• Clear communicator who can collaborate, cooperate, and interpret information that isn't always straightforward.
• Excellent phone skills with a positive and professional demeanor and tone.
• Ability to manage files, and quickly learn new software and web-based platforms.
• Demonstrate an understanding of the customer’s request, offer solutions, prioritize tasks, and have a proactive desire to satisfy their expectations.
• Ability to handle multiple tasks and varying workloads while anticipating next steps.
• High sensitivity for confidential information.

Responsibilities

• Respond to internet and phone customer inquiries.
• Answer incoming calls and online requests to schedule Service appointments, ensuring every customer and vehicle detail is verified.
• Follow up with customers after their service or warranty work to ensure they're satisfied and inform them about satisfaction surveys.
• Follow up with all internet leads for the Service Department, contacting customers regarding their service inquiries or scheduling requests.
• Assist team members by taking over communications if they need help or are unable to optimally assist a guest.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed