Service BDC Representative
Harnish Auto Family•Puyallup, WA
•$18 - $23•Onsite
About The Position
We are looking for a Service BDC Representative to be the first point of contact for our service department. This role involves scheduling appointments, answering customer questions, and delivering an exceptional customer experience. We welcome candidates with automotive experience or backgrounds in customer service, hospitality, retail, healthcare, or call centers.
Requirements
- Friendly, professional, and customer-focused
- Strong communication and phone skills
- Organized with great attention to detail
- Comfortable multitasking in a fast-paced environment
- Reliable, coachable, and a team player
Nice To Haves
- Automotive experience is a plus, but not required.
Responsibilities
- Answer incoming service calls, emails, and online inquiries.
- Schedule and confirm service appointments.
- Make outbound calls for maintenance reminders and follow-up.
- Build strong customer relationships and deliver excellent service.
- Maintain accurate customer information in our CRM.
- Work closely with Service Advisors to keep the shop running efficiently.
- Meet daily goals for appointments and customer satisfaction.
Benefits
- Competitive pay
- 401(k) with Company match
- Medical, dental, and vision insurance
- Paid Time Off
- Paid training and career development
- Advancement opportunities
- Stable, family-owned company
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
