Customer Care Representative - Night shift
About The Position
The Customer Care Representative supports assigned client groups by handling routine-complexity health-related customer service activities. The role delivers a consistent, professional, and empathetic customer experience through multiple communication channels, which may include telephone, fax, email, and chat. Responsibilities include answering questions about patient results, tests, and services; addressing service concerns; and following applicable scripts and procedures. The representative must protect the confidentiality of all health, personal, and other customer information and support client groups according to business needs. This is a remote night-shift role for candidates residing in Michigan. Remote training is scheduled Monday through Friday from 8:00 AM to 5:00 PM Central (9:00 AM to 6:00 PM Eastern). The work schedule is Monday through Friday with rotating weekends, between 9:00 PM and 8:30 AM Central. The listed start date is November 30th; no year is specified.
Requirements
- At least 1 year of related customer service excellence experience.
- Strong customer service, accuracy, and quality focus.
- Good performance and productivity, attendance, conduct, and teamwork.
- Candidates must reside in Michigan.
Nice To Haves
- Healthcare or laboratory-related experience.
- Experience delivering excellent customer service and meeting productivity, accuracy, and quality standards.
- Good digital skills, including experience with computers, Outlook, Excel, phone systems, chat, automation, and AI.
Responsibilities
- Support assigned client groups by performing routine-complexity health-related customer service activities.
- Handle routine inbound and outbound full-service calls promptly, following established scripts and procedures where applicable.
- Maintain complete confidentiality of customer and patient health, personal, and other information.
- Provide professional and respectful customer service, demonstrating care and empathy when communicating sensitive health information.
- Respond to inquiries received by telephone, fax, email, chat, and other digital methods regarding patient results, tests and services, service failures, and related concerns.
- Support client groups as required by business needs.
Benefits
- Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost health assessment program.
- Blueprint for Wellness®.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with a buy-up option.
- Flexible Spending Accounts.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
- Successful candidates may be eligible for annual performance bonus compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
