Customer Care Representative (Contract Position)

Stellantis • Windsor, ON

2d • CA$20 - CA$22 • Onsite

About The Position

The Customer Care Representative (contract position) will manage customer and dealer concerns at our customer contact centre. The position is for an existing vacancy.

Requirements

• College Diploma or higher completed education
• Exceptional communication skills both written and verbal
• Proficiency with all Microsoft Office applications
• Must be Team oriented, self-motivated and customer focused
• Legally eligible to work in Canada
• Technically oriented and dedicated to providing first rate customer service

Nice To Haves

• Bilingual (English/French)

Responsibilities

• Reading the customer’s file in its entirety
• Researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)
• Working with various departments within FCA Canada to ensure the customer’s needs are met
• Contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution
• Being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers

Benefits

• FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree