Contract Customer Success Representative

Strategic HR Client Job Openings • Cincinnati, OH

20h • $19 - $20 • Onsite

About The Position

We are seeking 3-4 contract individuals interested in customer service to join our team-oriented environment from mid-September through November 20, 2026. This position is with a company in a stable and growing industry. As a Contract Customer Success Representative, you will serve as the initial point of contact for employees, aiding in inquiries related to their health benefits, coverage, and related matters.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office and basic computer systems.
• Must be available to work full-time onsite at the client location in Blue Ash, OH.
• Bilingual in Spanish strongly preferred.

Nice To Haves

• Bachelor’s degree in Healthcare Administration, Business, Communications, or a related field preferred.

Responsibilities

• Available to start in mid-September and work through November 20, 2026.
• Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
• Provide accurate information and resolve inquiries in a professional and empathetic manner.
• Document all interactions in the customer relationship management (CRM) system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
• Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level