Customer Care Representative
About The Position
The Metropolitan Opera is seeking enthusiastic and service-oriented Part-Time Customer Care Representatives for the Inbound Call Center. This is an opportunity to work for the largest classical music organization in the US and contribute to the daily operations of a cultural landmark. In this role, you will be part of a diverse team of colleagues helping to create meaningful experiences for opera lovers with every interaction. Customer Care Representatives are responsible for responding to inbound customer inquiries by providing exceptional customer service. This includes inquiries about performances and services, processing ticket orders, Membership sales, and performing general account maintenance. In some situations, upselling customers to additional performances, advanced membership levels, and/or new products or services are encouraged and rewarded. Department Hours of Operation will vary based upon seasonal performances. This may include Monday through Saturday from 10 AM to 8 PM EST as well as Sunday from 10 AM to 6 PM EST. This is a Part-Time, hybrid working opportunity, with up to 40 hours/week available depending on operating schedule.
Requirements
- Excellent communication skills to represent the Met in a way that is meaningful and relevant to each individual customer.
- The ability to listen carefully to customize each customer inquiry based on the understanding of customer's needs and their unique relationship to the Met.
- Minimum 1 year customer service experience within a fast-paced environment.
- High comfort level with digital systems and computer-based work.
- Be a fast learner who is able to quickly adapt to new technology, procedures, and product offerings.
- Must have flexibility with scheduling.
- Must be able to work evening and weekend shifts as organization needs require.
Nice To Haves
- Non-profit, performing arts, and/or call center experience preferred but not required.
- Tessitura or CRM experience preferred but not required.
Responsibilities
- Responding to inbound customer inquiries by providing exceptional customer service.
- Processing ticket orders.
- Membership sales.
- Performing general account maintenance.
- Upselling customers to additional performances, advanced membership levels, and/or new products or services.
Benefits
- Equal opportunity employer.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
