Contract Customer Success Representative

Strategic HR Client • Cincinnati, OH

19h • Onsite

About The Position

We are seeking 3-4 contract individuals interested in customer service to join our team-oriented environment from mid-September through November 20, 2026. This position is with a company in a stable and growing industry. As a Contract Customer Success Representative, you will serve as the initial point of contact for employees, aiding in inquiries related to their health benefits, coverage, and related matters. Founded in 1999, 4myBenefits is a leading provider of benefits administration and enrollment software. As a leader in the field, 4myBenefits works closely with over 1,000 midsize to large businesses across the country. Due to continued demand, 4myBenefits continues to grow year over year.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office and basic computer systems.
• Must be available to work full-time onsite at the client location in Blue Ash, OH.
• Available to start in mid-September and work through November 20, 2026.

Nice To Haves

• Bilingual in Spanish strongly preferred.

Responsibilities

• Available to start in mid-September and work through November 20, 2026.
• Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
• Provide accurate information and resolve inquiries in a professional and empathetic manner.
• Document all interactions in the customer relationship management (CRM) system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
• Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level