Customer Care Representative

Realtor.com•Scottsdale, AZ

1d•Hybrid

About The Position

Realtor.com® is seeking a passionate Customer Care Representative to join their dynamic team. This role is for an inbound call center professional who will provide world-class customer service to real estate industry professionals. The Customer Care Representative will handle customer inquiries, offer insights into company products, troubleshoot software issues, and address billing and general inquiries. The position requires strong interpersonal skills, the ability to be a self-starter, and adaptability in a fast-paced, high-volume environment. The role emphasizes providing prompt, efficient handling of customer inquiries and delivering exceptional service.

Requirements

Minimum two years of call center experience
Must be willing to work in a heavy phone-based environment
Must be able to work in office 3 days per week
Must be able to work independently and in a team environment
Must be able to type, talk and navigate systems simultaneously
Typing words per minute - minimum expectation 35-40 WPM
Ability to multi-task and adapt to changing business needs
Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, MS Office Suite, Instant Messenger and Chrome
Must have understanding of internet navigation and tools
Excellent communication skills, both verbal and written
Excellent track record of attendance
Must have High School diploma or equivalent

Nice To Haves

Experience with performing outbound calls is a plus

Responsibilities

Serve as the primary point of contact for real estate agents and brokers, ensuring every interaction aligns with the company's mission.
Demonstrate professionalism, empathy, and accuracy in every interaction, building rapport and trust with customers.
Continuously develop deep product knowledge and actively seek coaching to exceed performance benchmarks.
Use creative and efficient strategies to resolve complex software and product inquiries.
Work with management and teammates to share insights, optimize processes, and ensure a unified support team.
Update customer information in Salesforce with detailed, accurate notations for every interaction.
Consistently meet or exceed expectations for productivity and service quality, aiming for efficient, one-call resolution.
Adhere to all attendance and punctuality guidelines.
Perform other duties and responsibilities as needed.

Benefits

Medical coverage
401(k) plan with a 3.5% company match
PTO
Rx coverage
Dental coverage
Vision coverage
Family-forming benefits
13 paid holidays
Flexible time off
8 hours of paid volunteer time off
1:1 personalized financial planning sessions
Student debt retirement savings match program
Free snacks and refreshments in each office location
Growth Opportunities; Advance your career in a dynamic real estate tech company with merit-based promotions.
Great Pay & Perks; Earn $19.50/hr + up to $400 monthly bonus
Make an Impact; Help customers find solutions and shape their real estate journey in a fast-paced, team-driven role.