Customer Care Representative

World Travel Holdings Inc • Remote,

1d • Remote

About The Position

World Travel Holdings is seeking Customer Service Representatives who are passionate about helping others and thrive in a fast-paced, virtual environment. In this role, you’ll handle inbound service and reservation calls with a focus on one-call resolution—ensuring every customer interaction is efficient, positive, and memorable.

Requirements

• Reliable and available to work a full-time schedule between 35-45 hours/week based on business needs
• Ability to consistently deliver exceptional customer service by resolving issues efficiently, aiming for one-call resolution, and maintaining a high level of attention to detail.
• Strong typing skills and proficient with internet navigation, chat, email, and Microsoft Office.
• Ability to communicate through all mediums (verbal, listening, written) and confidence to make outbound, follow-up calls to customers.
• Open to receive coaching feedback through regular meetings and apply learnings.
• Able to concentrate and sit or stand at a desk while viewing a computer screen repetitively and answering the phone for each scheduled shift.
• Self-motivated and adaptable to succeed in a structured virtual call center with reliable internet (at least 5.0 Mbps upload / 10 Mbps download).
• Must have a private, distraction-free workspace where you can focus. To avoid overlap, your home office must be in a different residence from any other World Travel Holdings remote employee.

Responsibilities

• Handle 2–3 inbound service and reservation calls per hour with efficiency and professionalism.
• Accurately process requested changes to existing reservations in a timely manner.
• Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
• Utilize available resources to efficiently handle customer requests independently and accurately.
• Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.
• Remain accessible and responsive via phone, email, and chat during scheduled work hours.
• Consistently meet or exceed performance goals and maintain productivity standards.
• Engage in team meetings and training to build knowledge and stay informed of company initiatives.

Benefits

• Paid initial training
• Ongoing development
• Computer equipment and headset provided
• Internal support team available real-time
• Medical
• Dental
• 401K
• Paid time off
• Discounted cruises
• Access to travel agent rates
• Vision coverage
• Company-paid life and disability insurance
• Discretionary company match for 401(k)
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed