Customer Care Representative

Sandbox Mutual Insurance • Saskatoon, SK

5d • CA$55,950 - CA$69,937 • Hybrid

About The Position

As our Customer Care Representative you'll be responsible for ensuring customers receive timely and accurate assistance and solutions while addressing customer needs in a delightfully simple manner in alignment with Sandbox delivering exemplary customer experiences.

Requirements

• Completion of Grade 12 education
• A minimum one (1) year experience in underwriting, claims or accounting; or one year customer service, call centre, conflict resolution, customer sales, or customer support role, preferably within the insurance industry
• Exceptional communication skills, both verbal and written
• Fantastic detail-orientation skills to make informed decisions when it comes to claims
• Friendliness and interpersonal communication skills — the ability to maintain effective working relationships with team members and encouragement of company culture

Responsibilities

• Responding promptly and professionally to customer inquiries, requests and complaints received via phone, email, chat, and other digital channels while maintaining consistency in service quality across all platforms.
• Maintain accurate and detailed records of each customer interactions, transactions, and resolutions in the company's Customer Relationship Management (CRM) system.
• Ensure all interactions are completed within established standards of delivery and service level to facilitate the achievement of member satisfaction, productivity, and efficiency in a fast-paced environment.
• Assist with training and guiding new team members.
• Process payments from brokers and policy holders.
• Perform other related duties as assigned.

Benefits

• Competitive annual salary
• Tons of opportunities for professional development
• Great benefits for you and your family, like dental and health and wellness spending accounts
• Annual paid vacation time
• A paid, Earned Day off (EDO) every three weeks
• Free electrified parking at our head office
• Two paid days a year to volunteer for causes that matter to you
• DC pension plan
• Company matches 6% of pension contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED