Customer Care Representative

Lineage•Stevens Point, WI

About The Position

The Customer Care Representative performs customer service duties, including processing customer orders, tracking product availability, and handling customer inquiries and issues in a timely manner. The role develops and maintains professional customer relationships and serves as the first point of contact for resolving customer issues. It also works closely with warehouse, Inventory, and Operations teams to coordinate product availability, daily schedules, special client requests, and inventory research. The position requires accurate and timely account invoicing and verification, inbound receipt verification, customer report generation, and organized documentation. Lineage describes this role as an opportunity to begin a career path within the company, with potential for greater responsibilities and promotions as employees learn and develop.

Requirements

A high school diploma or GED may be required, depending on the facility.
Excellent verbal and written communication skills; English may be required.
Excellent organizational skills, including the ability to multitask and prioritize workload.
Proficient computer skills, including Microsoft Office Suite.
May be required to lift a minimum of 20 lbs./9 kgs.; required weight may be greater depending on the facility.

Responsibilities

Invoice and verify accounts accurately and in a timely manner.
Verify inbound receipts for accuracy.
Develop and maintain customer relationships in a professional manner.
Generate customer reports upon request, such as weekly or monthly late/bill reports.
Coordinate product availability and daily shift schedules with the warehouse team.
Coordinate special client requests with Operations and expedite when necessary.
Serve as the first point of contact to resolve customer issues.
Maintain and file documentation in an organized and comprehensive manner.
Partner with Inventory and Operations to research inventory discrepancies and misplacements.