Customer Care Representative - Madison, WI

Sub-Zero Group, Inc.•Fitchburg, WI

3h•Onsite

About The Position

Sub-Zero, Wolf, and Cove, a longstanding family-owned manufacturer of luxury kitchen appliances in the Madison area, is seeking a Customer Care Representative to support its appliance brands. The representative takes calls from product owners and prospects, service and installation partners, dealers, and distributors, answering questions and resolving problems. The role offers a comprehensive training program with classroom, self-led, and hands-on learning, as well as opportunities for future growth and development as a leader or technical expert. The schedule is Monday through Friday, 9:30 AM to 6:00 PM CST. Employment is contingent on passing a pre-employment drug/alcohol test and background check after a conditional offer. Drug testing is conducted in accordance with federal and state laws; refusal to take the test or a positive result may disqualify a candidate.

Requirements

High school diploma or GED.
At least one year of customer service experience.
Intermediate problem-solving and negotiation skills.
Exceptional customer service skills with a polished, professional style and delivery.
Ability to efficiently access and enter data in multiple software programs while conversing with callers.

Nice To Haves

Bachelor’s degree or other advanced education.
Product support experience.

Responsibilities

Provide professional, personable, timely, and accurate customer service to customers and field partners.
Access and enter data efficiently and simultaneously in multiple software programs while speaking with callers.
Understand customer issues, troubleshoot products, and recommend appropriate courses of action.
Answer product use and care questions and educate customers to help them maximize their enjoyment and use of the products.
Promote customer satisfaction by negotiating mutually beneficial resolutions.