Customer Care Representative

RJ Young • Nashville, TN

4h • $18 - $20 • Onsite

About The Position

As a Customer Care Representative, you’ll be on the front lines of our customer experience. You’ll assist customers by answering questions, resolving issues, and coordinating service and supply requests, playing an essential role in maintaining high levels of customer satisfaction.

Requirements

• High School Diploma required
• Strong verbal and written communication skills
• Active listening and conflict resolution abilities
• Ability to multitask and navigate multiple systems simultaneously
• Strong attention to detail and problem-solving skills
• Empathy, adaptability, and the ability to remain calm under pressure
• Ability to sit at a computer for extended periods of time

Nice To Haves

• Customer service experience preferred
• Proficiency with Microsoft applications (Outlook, Word, Excel, Teams) preferred

Responsibilities

• Field inbound calls in a professional and courteous manner
• Respond to customer inquiries via phone and email
• Research and identify effective solutions to customer issues
• Enter incoming service and supply requests accurately
• Follow up with customers as needed to ensure resolution
• Collaborate with internal teams to address customer needs
• Perform additional duties as assigned by the Customer Care Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED