Customer Care Representative Customer Care Representative
Volkswagen AG
•Remote
About The Position
The representative is the first point of contact for customers and dealers with any questions regarding finance and leasing files. The incumbent will answer general questions and suggest possible solutions to surpass customer expectations.
Requirements
- College diploma (DEC)
- One to two years of experience in the customer service field, preferable in a call center environment
- One year of experience in complaint management and resolution
- General knowledge of credit and the automotive industry
- Strong oral and written communication skills in both French and English. French required to effectively serve a diverse, Canada-wide client base
- Excellent telephone etiquette
- Knowledge of the products / services of the company
- Negotiation skills
Nice To Haves
- University diploma
Responsibilities
- Support customer inquiries received via phone / email and offer answers / solutions to ensure superior service while respecting the established procedures
- Follow-up / complete administrative tasks associated with incoming calls and completed requests to meet client expectations
Benefits
- Health Insurance Coverage
- Dental plans
- Vision plans
- Flex health benefit program
- Defined contribution retirement plan
- Savings matching program
- Bonus & Merit Program
- Vehicle Leasing Program
- Floaters Days
- Company Designated Holidays
- Wellness Programs
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
