Customer Care Representative

Jewelers Mutual • Neenah, WI

2d • Onsite

About The Position

Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication. They use general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. The position involves handling both inbound and outbound customer interactions.

Requirements

• High school diploma or general education degree (GED) minimum requirement.
• Proficient in Microsoft Office and Outlook
• Proficient in keyboarding and navigating multiple systems and screens simultaneously.
• Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations.
• Excels in accuracy, quality, and team collaboration.
• Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture.
• Excellent Multitasking and Computer Skills
• Demonstrate an ability to display patience, empathy, and active listening skills.

Nice To Haves

• 3 months to 1 year of customer service experience preferred.
• A passion for jewelry is encouraged.

Responsibilities

• Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care.
• Responds to omnichannel requests, providing support to customers, jewelers, and agents.
• Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
• Listen actively to customers to identify their needs and aim for first-call resolution.
• Utilize dual screens and multiple programs efficiently.
• Maintains consistency in adhering to all customer service performance metrics.
• Has a drive to meet goals and continuous professional growth.
• Opportunity for additional project work.
• Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.

Benefits

• Competitive Compensation & Benefits
• performance bonuses
• generous paid time off
• a top-tier retirement program with 401(k) matching and additional company contributions.
• 50% charitable gift matching
• paid volunteer time to support nonprofit causes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED