Customer Care Representative

Assurant

4d • Remote

About The Position

Customer Care Representatives are the voice of Assurant and the first point of contact for valued customers. Assurant is committed to providing a supportive, inclusive, and growth-oriented environment with opportunities for career advancement and tuition reimbursement. The role involves handling inbound customer calls and/or e-mails, resolving issues, answering questions, providing solutions, documenting interactions, and participating in special projects. This position does not involve cold calling, sales, or contract upgrades.

Requirements

• High school diploma or GED
• Customer service experience (call center, insurance, or banking preferred)
• Strong communication, listening, and problem-solving skills
• Ability to multitask using technology in a fast-paced environment
• Reliable high-speed internet (25 Mbps down / 6 Mbps up)
• Quiet, distraction-free home office setup

Nice To Haves

• 2+ years of customer service experience
• Prior remote work experience

Responsibilities

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Paid holidays
• Advancement opportunities
• Tuition reimbursement (up to $5,000/year after 6 months)
• Paid virtual training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED