Customer Care Representative
Pinnacle Propane•Lawrence, KS
•Onsite
About The Position
The Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office.
Requirements
- High School diploma, GED
- Effective communication skills and ability to interact with all employees and customers
- Ability to resolve customer inquiries while maintaining a professional and calm demeanor
- Ability to remain organized and focused on attention to detail in a fast-paced environment
- Proficient in Microsoft Office Suite or related software
- Use of Microsoft Office & generally have high level of computer skills
- English, fluent proficiency, verbal and written.
Nice To Haves
- Knowledge of Spanish an advantage
Responsibilities
- Answering calls and handling customer queries
- Adhere to assigned schedule and perform all assigned task
- Provide first level support for customer complaints or issues
- Research / resolve customer inquires
- Discuss with direct supervisor, results of their daily, weekly, and monthly performance
- Accountable for satisfactory daily call answer rate and first call resolutions
Benefits
- medical, vision, dental insurances, amongst others
- Life Insurance
- Community Volunteering Day
- Paid Time Off
- Retirement Savings Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
