Customer Care Representative

Phillips Pet Food & Supplies • Easton, PA

10h • Onsite

About The Position

Phillips Pet Food & Supplies is seeking a Customer Service Representative for their Easton, PA, corporate office. This role involves being the primary point of contact for business customers ordering pet food and supplies. The ideal candidate will have call center or customer service experience and a passion for pets and helping people. The position offers a consistent weekday schedule with no weekends.

Requirements

• High school diploma or GED
• 1–2 years of experience in a call center or customer service role with one company
• Strong computer skills; Microsoft Office proficiency required
• Love Pets

Nice To Haves

• AS400 experience is a plus

Responsibilities

• Provide friendly, efficient support to our business customers via phone
• Accurately enter orders into our AS400 system
• Assist with special orders and coordinate with internal departments
• Issue return authorizations per company policy
• Stay up to date on our product offerings
• Contribute to a culture of safety and teamwork

Benefits

• Be part of a growing company with room to advance
• Enjoy a consistent weekday schedule—no weekends!
• Make a real impact in a role where your contributions matter

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED