Customer Care Representative

Radiation Detection Company•Georgetown, TX

5d•Hybrid

About The Position

Radiation Detection Company (RDC) is looking for a Customer Care Representative who enjoys a fast-paced environment where every day brings something new. In this role, you’ll support customers by phone and email, helping them manage their radiation monitoring programs, solve issues, and navigate our online platform. The ideal candidate is positive, proactive, organized, and comfortable multitasking across several systems while providing excellent service. Strong computer skills, clear communication, and good documentation habits are important, especially in our NVLAP/ISO-regulated environment.

Requirements

Comfortable handling high volumes of calls, emails, and tickets daily.
Proficient in navigating multiple software systems and tools simultaneously.
Excellent problem-solving and critical thinking skills.
Ability to remain calm under pressure and manage challenging interactions professionally.
Strong organizational skills and attention to detail, especially with manual tasks and account changes.
Team player with a customer-first mindset.
Quick learner with the ability to retain and apply product and process knowledge.
Strong communication skills, both verbal and written

Nice To Haves

1-2 years of experience in Customer Service or call center environment (preferred).

Responsibilities

Handle inbound calls from customers regarding orders, products, account changes, billing, and general inquiries.
Enter account data into internal systems
Make outbound calls to follow up on shipments, payment assistance, or resolution updates.
Navigate and work across multiple systems and tools to resolve issues, update information, and track customer interactions.
Accurately ticket and document all customer inquiries, feedback, and actions taken using internal CRM or ticketing platforms.
Respond to customer emails in a professional and timely manner.
Assist customers with billing questions, payment concerns, and invoice clarifications.
Provide knowledgeable support by maintaining a strong understanding of company products, services, policies, and procedures.
Assist customers with using online portal.
Collect and document customer feedback or special requests to route for review or approval by appropriate internal teams.
Collaborate with internal departments (shipping, billing, operations, etc.) to escalate or resolve customer issues
Perform manual tasks as needed, which may include updating records, data entry, reviewing physical documents, or coordinating with other teams for solutions.