Customer Care Representative

Sonova AGNorth Bay, ON
Onsite

About The Position

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Requirements

  • Strong communication and customer service skills
  • Experience or willingness to work on and reconciling accounts receivable
  • Alignment with the value of helping others
  • A "Can-Do" attitude, a love for learning and passion for growing knowledge

Responsibilities

  • Providing exceptional customer service in person, over the phone and by email
  • Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
  • Managing and maintaining client accounts while building relationships
  • Working with insurance companies to ensure successful third-party billing operations
  • Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

Benefits

  • Hourly wage of $20–$23, based on experience
  • Extended Health Benefits Package from day one
  • 3 weeks vacations to start, increasing with tenure
  • 6 days of personal time in your first year
  • Additional days off, including your Birthday!
  • Monday – Friday (business hours)
  • Eligible for Monthly Bonus
  • Growth and development opportunities including education sponsorship
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