Customer Care Representative
Sonova AG•North Bay, ON
•Onsite
About The Position
Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.
Requirements
- Strong communication and customer service skills
- Experience or willingness to work on and reconciling accounts receivable
- Alignment with the value of helping others
- A "Can-Do" attitude, a love for learning and passion for growing knowledge
Responsibilities
- Providing exceptional customer service in person, over the phone and by email
- Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
- Managing and maintaining client accounts while building relationships
- Working with insurance companies to ensure successful third-party billing operations
- Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!
Benefits
- Hourly wage of $20–$23, based on experience
- Extended Health Benefits Package from day one
- 3 weeks vacations to start, increasing with tenure
- 6 days of personal time in your first year
- Additional days off, including your Birthday!
- Monday – Friday (business hours)
- Eligible for Monthly Bonus
- Growth and development opportunities including education sponsorship
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
