Customer Care Representative I
About The Position
The Customer Care Representative I delivers an exceptional and consistent customer experience for routine-complexity inquiries using multiple communication channels, which may include voice, mail, email, chat, and AI-related inquiries. The role supports assigned client groups by handling inbound and outbound full-service calls and responding to customer inquiries about patient results, tests and services, service concerns, and other needs. It requires professional, respectful, empathetic service and strict confidentiality of customer and patient information. The position starts December 7, with no time off permitted during the first 90 days. Training is onsite at 4225 E Fowler Ave, Tampa, Florida, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern, for 4–5 weeks. After training, the work schedule is remote, Tuesday through Saturday, for an 8-hour shift between 9:00 a.m. and 5:30 p.m. Eastern. Pay starts at $17.20 per hour; eligible candidates may also receive annual performance bonus compensation.
Requirements
- At least 1 year of related customer service excellence experience.
- Consistent exceptional customer service, accuracy, and quality focus.
- Good performance and productivity, attendance, conduct, and teamwork.
- Ability to attend onsite training in Tampa for 4–5 weeks, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern.
- No time off during the first 90 days.
Nice To Haves
- Health care and laboratory-related experience.
- Experience delivering customer service excellence and meeting productivity, accuracy, and quality standards.
- Good digital skills, including computer skills with Outlook and Excel, phone systems, chat, automation, and AI.
- Ability to embrace and thrive in continuous improvement, innovation, and leveraging digital tools.
Responsibilities
- Support assigned client groups by performing routine-complexity health-related customer service activities.
- Handle routine inbound and outbound full-service calls in a timely manner, following scripts and procedures where applicable.
- Maintain complete confidentiality of health, personal, and other customer information.
- Provide professional and respectful customer service, demonstrating care and empathy when communicating sensitive health information.
- Respond to customer inquiries through telephone, fax, email, chat, and other digital methods, including inquiries about patient results, tests and services, and service failures.
- Support client groups according to business needs.
Benefits
- Medical, supplemental health, dental, and vision coverage from day one for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost Blueprint for Wellness health assessment program.
- healthyMINDS mental health program.
- Vacation and health/flex time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
