Customer Care Representative I
About The Position
The Customer Care Representative I delivers an exceptional and consistent customer experience for routine-complexity health-related inquiries, using communication channels that may include telephone, mail, email, chat, and AI-related inquiries. The role supports assigned client groups and handles inbound and outbound full-service calls according to established scripts and procedures. It requires maintaining confidentiality of customer and patient information and providing professional, respectful, empathetic service, including when communicating sensitive health information. The position is remote for the regular work schedule, Sunday through Thursday, with an eight-hour shift scheduled from 9:00 a.m. to 5:30 p.m. Eastern. New hires must attend onsite training at 4225 E Fowler Ave, Tampa, Florida, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern, for four to five weeks. The stated start date is December 7, and employees must not take time off during the first 90 days. Pay is $17.20 or more per hour; offers depend on factors including skills, training, experience, education, certifications where applicable, and market and organizational considerations. Successful candidates may be eligible for annual performance bonus compensation.
Requirements
- At least one year of related customer service experience.
- Provide consistent exceptional customer service with accuracy and quality focus.
- Demonstrate good performance and productivity, attendance, conduct, and teamwork.
- Attend onsite training in Tampa for four to five weeks, Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern.
- Have no time off during the first 90 days.
Nice To Haves
- Healthcare and laboratory-related experience.
- Experience delivering excellent customer service and achieving productivity, accuracy, and quality standards.
- Good digital skills, including experience with computers, Outlook, Excel, phone systems, chat, automation, and AI.
- Ability to embrace and thrive in continuous improvement, innovation, and the use of digital tools.
Responsibilities
- Support assigned client groups by performing routine-complexity health-related customer service activities.
- Handle routine inbound and outbound full-service calls in a timely manner, following scripts and procedures as applicable.
- Maintain complete confidentiality of customer and patient health, personal, and other information.
- Provide professional and respectful customer service, demonstrating care and empathy when delivering sensitive health information.
- Respond to customer inquiries received by telephone, fax, email, chat, and other digital methods, including questions about patient results, tests and services, and service failures.
- Support client groups according to business needs.
Benefits
- Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost Blueprint for Wellness health assessment program.
- healthyMINDS mental health program.
- Vacation and health/flex time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
