Customer Care Representative I
About The Position
The Customer Care Representative I delivers an exceptional and consistent customer experience for routine-complexity health-related inquiries using multiple communication channels, which may include voice, mail, email, chat, and AI-related inquiries. The role supports assigned client groups and may make routine outbound health-related calls using established scripts and procedures. It requires maintaining customer and patient confidentiality and providing professional, respectful, caring, and empathetic service, including when communicating sensitive health information. The position starts December 4th; employees must not take time off during the first 90 days. Four weeks of tentative onsite training are scheduled Monday through Friday, 8:00 AM to 5:00 PM Eastern, at 4225 E Fowler Ave, Tampa, Florida. After training, the tentative remote schedule is either Tuesday through Saturday or Sunday through Thursday, with an 8-hour shift scheduled between 9:00 AM and 8:30 PM Eastern. Pay is $17.20 or more per hour. Successful candidates may be eligible for annual performance bonus compensation.
Requirements
- At least 1 year of related customer service excellence experience.
- Consistent exceptional customer service, accuracy, and quality focus.
- Good performance and productivity, attendance, conduct, and teamwork.
- Ability to attend four weeks of onsite training in Tampa.
- Must not take time off during the first 90 days.
Nice To Haves
- Health care and laboratory-related experience.
- Experience delivering customer service excellence and meeting productivity, accuracy, and quality standards.
- Good digital skills, including use of Outlook, Excel, phone systems, chat, automation, and AI.
- Ability to embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
Responsibilities
- Support assigned client group(s) by performing routine-complexity health-related customer excellence activities.
- Make routine outbound health-related customer calls, following established scripts and procedures.
- Maintain complete confidentiality of customer and patient health, personal, and other information.
- Provide professional and respectful customer service, demonstrating care and empathy when delivering sensitive health information.
- Respond to customer inquiries received by telephone, fax, email, chat, and other digital methods, including inquiries about patient results, tests and services, service failures, and other matters needed to provide superior service.
- Support client group(s) according to business needs.
Benefits
- Medical, supplemental health, dental, and vision coverage from day one for full-time employees working 30 or more hours.
- Well-being programs.
- Annual no-cost Blueprint for Wellness health assessment program.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
