Customer Care Representative I

Quest Diagnostics•Tampa, FL

6d•Remote

About The Position

The Customer Care Representative I delivers an exceptional, consistent customer experience for routine-complexity health-related inquiries using multiple communication channels, which may include telephone, mail, email, chat, and AI-related inquiries. The role supports assigned client groups and provides professional, respectful service with care and empathy, including when communicating sensitive health information. Customer and patient confidentiality must be maintained for all health, personal, and other customer information. The position starts December 4th, and no time off is permitted during the first 90 days. Training is tentatively scheduled for four weeks, Monday through Friday, 8:00 AM to 5:00 PM Eastern, onsite at 4225 E Fowler Ave, Tampa, Florida. After training, the role is remote, with a tentative eight-hour shift on either Tuesday through Saturday or Sunday through Thursday, scheduled between 9:00 AM and 8:30 PM Eastern. Pay starts at $17.20 per hour. Eligible candidates may also receive annual performance bonus compensation.

Requirements

At least 1 year of related customer service excellence experience.
Consistent exceptional customer service, accuracy, and quality focus.
Good performance and productivity, attendance, conduct, and teamwork.
Ability to attend onsite training at 4225 E Fowler Ave, Tampa, Florida.
No time off during the first 90 days.

Nice To Haves

Healthcare and laboratory-related experience.
Experience delivering customer service excellence and meeting productivity, accuracy, and quality standards.
Good digital skills, including computer skills with Outlook and Excel, phone systems, chat, automation, and AI.

Responsibilities

Support assigned client groups by performing routine-complexity health-related customer service activities.
Make routine outbound health-related customer calls using established scripts and procedures.
Maintain complete confidentiality of customer and patient health, personal, and other information.
Provide professional, respectful customer service and demonstrate care and empathy when delivering sensitive health information.
Respond to inquiries received by telephone, fax, email, chat, and other digital methods, including patient-result reporting, questions about tests and services, and service concerns.
Support client groups based on business needs.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.