Customer Care Manager - State Farm Agent Team Member
About The Position
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. At Karen Hartford agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. We are a very busy office and are looking for our next great team member. If you want to work in an environment that is fun, challenging, and rewarding, then Karen Hartford - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Blackwood, NJ. I have been a State Farm agent since 1989. I am a proud graduate of Holy Family University. If you want a career, not a job, then we encourage you to apply.
Requirements
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses.
Nice To Haves
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
- Self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
Benefits
- Paid time off
- Training & development
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
