Customer Care Learning Experience Student

OLG • Sault Ste. Marie, ON

6d • CA$19 - CA$29 • Onsite

About The Position

We are ready to take this game to the next level and need a passionate student to support our Customer Care Learning Experience team, which drives operational excellence through training, process improvement, and analytics.

Requirements

• Currently enrolled in a post-secondary program with a focus on Education, Adult Learning, Instructional Design, Communications, Digital Media, Human Resources (Learning & Development), Technical Writing, Business – Training & Development
• An aptitude for learning on the job
• Strong analytical and critical thinking skills
• Effective time management and multi-tasking abilities
• Excellent interpersonal, collaboration and communication skills
• Proficiency with MS Office (Word, Excel, PowerPoint, Teams, Outlook, D365)

Nice To Haves

• If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification.

Responsibilities

• Help us modernize training delivery and accelerate new hire readiness. Your work will ensure consistency and innovation in learning materials.
• Assist with curriculum design and update training modules
• Create or revise SOPs, job aids, and micro-learning content
• Support training logistics, scheduling, and post-session evaluations
• Conduct learning needs analysis with trainers and SMEs
• Prepare materials for knowledge base migration and clean-up
• Develop visual learning assets (flowcharts, diagrams, PPT decks)

Benefits

• Growth Focus: Become your best self with access to new opportunities and personalized support programs.
• Comprehensive Learning: 24/7 access to robust online learning programs.
• Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree