CustomerCare Coordinator - Coggin Honda of Orlando

Asbury Automotive • Orlando, FL

1d

About The Position

Coggin Honda of Orlando, part of Asbury Automotive Group, is seeking an energetic, multitasking, people-focused Customer Care Coordinator to support an exceptional guest experience. The position serves as a liaison between the dealership and its customers, helping the dealership build and retain customer loyalty and achieve strong manufacturer survey results. The coordinator works with department managers and sales and service personnel on customer relations, follow-up, complaint resolution, customer training, and satisfaction reporting. The role also assists with vehicle deliveries and service appointment coordination.

Requirements

• Excellent communication and customer service skills.
• Ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Advanced computer and phone skills, including Internet and MS Outlook.
• Must be at least 18 years old.
• Must pass pre-employment background and drug screens.

Nice To Haves

• Ability to speak multiple languages.

Responsibilities

• Serve as a liaison between the dealership and its customers to support strong manufacturer survey results.
• Work with department managers to develop and administer customer relations programs that build and retain a loyal sales and service customer base.
• Help team members deliver an exceptional guest experience.
• Work with salespeople to ensure post-sale customer contacts are made within 48 hours of delivery and customer files are kept current.
• Follow up with sales and warranty customers within 48 hours to check satisfaction.
• Maintain detailed customer contact information.
• Assist with resolving customer complaints and coordinate factory assistance when dealership resources have been exhausted.
• Train sales and service personnel on client handling, telephone etiquette, vehicle deliveries, and follow-up.
• Assist in delivering new and used vehicles; explain warranty details, maintenance schedules, vehicle features—particularly safety features—and service and parts department hours and locations.
• Coordinate customer follow-up programs.
• Schedule and confirm service appointments for new customers experiencing mechanical problems, and follow up with all parties after repairs are completed.
• Prepare monthly dealership customer-satisfaction reports, including factory-generated survey results.
• Maintain detailed case histories of customer complaints and problems, including customer, vehicle, contact date, issue, personnel involved, and resolution.
• Maintain a file documenting the dealership’s customer satisfaction achievements.

Benefits

• Weekly pay
• Paid holidays
• Paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed