Customer Care Coordinator

Revere Electric Supply Co•Hartland, WI

14d•Hybrid

About The Position

Revere Electric Supply, a Rexel Company, is seeking a Customer Care Coordinator to support its customer care operations. The role supports customers and teammates with order processing, vendor communication, reporting, and daily office operations, while providing accurate, efficient, and professional service. It is described as a long-term career opportunity with growth potential at a family-owned company that has been in business for over 100 years. The position is Monday through Friday, 8:00 a.m. to 5:00 p.m. It follows a hybrid schedule of three days in the office and two days remote after three months of training. The company is seeking local candidates and will not provide relocation.

Requirements

High school diploma.
Proficiency in Microsoft Outlook, Word, and Excel.
Knowledge of office equipment, including printers and scanners.
Excellent organizational and time-management skills, with the ability to multitask.
Excellent oral and written communication skills.
Attention to detail and problem-solving skills.

Nice To Haves

Some college is preferred.

Responsibilities

Answer and direct phone calls.
Provide front desk reception and general support for visitors.
Maintain office supply levels and notify the ordering agent when supplies need replenishment.
Retrieve, sort, and distribute mail, including interoffice mail.
Monitor fax queues and distribute received faxes.
Scan packing slips and manifests into the business system.
Run customers’ open order reports and send them to Customer Service.
Expedite vendor backorders through vendor portals or email.
Learn and understand Revere Electric’s history, structure, VFOs, and key objectives.
Follow quality service standards and comply with procedures, rules, and regulations.
Work and communicate professionally while maintaining a professional presence.
Assist with quoting and Conexiom review.
Process directs and vendor procurements for the team.