Customer Care Coordinator

Quest International•Irvine, CA

11d•$20 - $24•Onsite

About The Position

Quest International, Inc. is hiring a Customer Care Coordinator in Irvine, California. This full-time, temp-to-hire position is 100% onsite and is scheduled Monday through Friday, 8:00 AM–5:00 PM, with meal and rest breaks provided in accordance with California law. Pay is $20.00–$24.00 per hour, depending on experience, plus applicable overtime. The coordinator supports customers and field service operations by responding to inquiries, maintaining service records, scheduling appointments, and coordinating with field technicians and internal teams. The role requires strong customer service, professional communication, organization, attention to detail, and the ability to manage changing priorities. Training is available for company-specific systems and procedures. Quest International has supported medical device manufacturers, healthcare organizations, OEMs, and technology customers for more than 40 years through repair, field service, logistics, and technical support solutions. Eligible employees may access benefits subject to plan eligibility, enrollment requirements, coverage effective dates, and applicable employee contributions.

Requirements

Strong customer service and professional communication skills.
Comfortable answering customer calls throughout the workday.
Basic computer proficiency, including Microsoft Outlook and Excel.
Strong organization, attention to detail, and follow-through.
Ability to multitask and manage changing priorities.
Ability to handle challenging customer situations professionally.
Availability to work onsite in Irvine, Monday–Friday, 8:00 AM–5:00 PM.

Nice To Haves

Customer service or call center experience.
Scheduling, dispatch, or service coordination experience.
Experience with ERP, CRM, ticketing, or service-management systems.
Administrative support or order-processing experience.
Experience supporting technicians or field service operations.
Training is available for company-specific systems and procedures.

Responsibilities

Answer incoming customer calls and respond to service inquiries.
Create, update, and maintain customer service tickets and work orders.
Coordinate field technicians and schedule customer service appointments.
Monitor open requests and follow up until resolution.
Provide customers with service updates, appointment information, and technician arrival details.
Professionally handle customer questions, concerns, and service issues.
Maintain accurate customer information in ERP, CRM, and service-management systems.
Prioritize customer requests based on urgency and service requirements.
Communicate with field technicians, customers, and internal departments.
Maintain accurate records and follow established service procedures.