Customer Care Coordinator
About The Position
ProDriven Global Brands is accepting applications to build a pool of candidates for anticipated future Customer Care Coordinator opportunities. This is an evergreen posting, not an active job opening; applicants may be contacted if a future position becomes available that aligns with their experience. The Customer Care Coordinator provides end-to-end customer support, builds positive customer relationships, resolves questions, and represents the organization professionally with strong communication and a customer-first mindset. The Customer Care team is organized into specialized groups focused on key service areas. Team members receive comprehensive training, collaborate across functions, and have opportunities to develop their skills and careers. The role is currently hybrid, with at least one day per month in the office for collaboration, teamwork, and business needs. The status and minimum in-office requirements may change based on evolving business needs. ProDriven Global Brands describes itself as focused on end users’ needs and exceptional customer experience, with products designed for ease of use, productivity, durability, and safety. The company is committed to diversity, equity, and inclusion and is an equal opportunity employer that prohibits discrimination and harassment.
Requirements
- An associate degree in business administration or a related field, or equivalent work experience.
- One to three years of direct customer service experience.
- Intermediate proficiency with Microsoft Outlook, Word, and PowerPoint.
- Strong written, verbal, interpersonal, and problem-solving skills.
- Professional and personable phone communication skills.
- Ability to quickly build rapport and create positive customer interactions.
- A collaborative, dependable, and customer-focused approach.
Responsibilities
- Respond to customer questions, requests, and concerns in a timely and professional manner.
- Support customers through various communication channels.
- Investigate and resolve account, order, service, or technical concerns.
- Provide customers with clear updates, next steps, and expectations.
- Support customer orders, returns, credits, and other transactions.
- Coordinate fulfillment and service activities while addressing exceptions.
- Review system-generated reports or alerts and take appropriate action.
- Accurately document customer interactions and case activity.
- Escalate concerns according to established guidelines.
- Educate customers on available self-service tools and resources.
- Participate in training and continuous improvement activities.
- Collaborate with team members to improve the customer experience.
- Identify and communicate opportunities to strengthen processes and systems.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
