Customer Care Coordinator – Alarm & Security Systems

Cunningham Security Systems • Wiscasset, ME

21d • $20 - $22 • Onsite

About The Position

Cunningham Security is hiring a Customer Care Coordinator to assist residential and commercial customers with questions about alarm and security systems. The role answers customer calls and requests, provides basic troubleshooting help, and follows through on customer concerns. The coordinator reviews alarm activity and system reports, maintains accurate customer records, and delivers courteous, professional service. The position is full-time, on-site in Wiscasset, Maine, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Pay is $20–$22 per hour.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Strong listening, communication, and interpersonal skills.
• Ability to prioritize tasks and manage multiple inquiries.
• Attention to detail and dependable follow-through.
• Comfort working in Microsoft Office and learning new software.

Nice To Haves

• Call center experience.
• Familiarity with customer relationship management (CRM) platforms.

Responsibilities

• Answer a high volume of incoming customer calls.
• Respond to customer questions and requests by phone and email.
• Walk customers through basic alarm system troubleshooting.
• Review daily alarm activity and system reports.
• Maintain accurate records of customer interactions and account updates.
• Follow up on open concerns to help ensure timely resolution.
• Deliver courteous, professional service with each interaction.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability coverage.
• Paid time off.
• Retirement plan options.
• Consistent weekday hours.
• Ongoing training and opportunities to build your skills.
• A supportive team within an established, family-owned company.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED