Customer Care Central Sales Specialist (Remote)

Purpose Financial•Greenville, SC

19h•Remote

About The Position

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members. At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals. This position reports to a Customer Care Supervisor and is responsible for providing service to and support for, potential and returning Advance America customers. This position will assist customers with completing the necessary requirements for loan consideration and/or approval, via the loan application process. This position also supports customers with product information, application flow, online system assistance and all other related areas, within the Advance America portfolio. The Internal Sales Specialist (ISS) will diligently assist customers with completing an application for loan products and services, as required for initial review and consideration.

Requirements

Strong listening and problem-solving skills.
Clear, calm, confident voice with persuasion.
Confidence with using multiple computer programs at once.
Strong data entry skills.
Clear understanding of the online application flow.
Ability to work with outbound dialer programs, possibly several programs at a time.
Ability to learn and adjust to change quickly.
Dynamic ability to multi-task from program to program on a dialer-based phone call.
Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required.
Excellent written and verbal communications skills, aligned with the ability to be able to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment.
Ability to read, write, evaluate, and apply information.
Ability to interact professionally and exhibit appropriate social skills.
Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
Ability to develop and maintain business relationships.
Must be eligible to work in the USA and able to pass a background check.

Nice To Haves

At least one year of contact center experience or bank related work experience is preferred.
Experience working in a contact center focused position is recommended.

Responsibilities

Support the entire portfolio of the Advance America Businesses.
Follow processes and procedures to remain compliant while supporting all entities of the company.
Listen and discern a customer’s needs or identify an issue – resolve the problem and submit the application.
Follow direction/procedures, as well as contribute ideas to improve processes.
Maintain professional attitude and behavior while communicating with customers and co-workers.
Type and input necessary data with precision, accuracy, and consistency.
Work with a multitude of computer applications/programs to meet goals as required.
Utilize effective professional approaches when handling special telephone tasks such as: uploading documents, call backs, holds, interruptions, and unintentional disconnects.
Apply appropriate communication skills to effectively listen and decipher customer needs/issues, while keeping the conversation on track and closing the deal.
Continuously build positive rapport with customers, and ultimately ‘sell’ the Advance America product(s).
Ethically meet and exceed the goals and initiatives; daily, weekly, monthly.
Understand, adjust and embrace any new company initiatives and adjust them to the daily workload.
Continuously acclimate well with a diversity of duties, personalities, and individuals.
Understand, adhere to, and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.