Customer Care Sales Specialist
About The Position
We are seeking energetic individuals to join our unique and fast-paced customer care department. This role is a career opportunity where you can make a difference by being the link between the buyer and their future vehicle. You will assist guests with questions regarding the company, prospective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success, offering online and in-store training programs, to not only help you grow in your job but also your career. The company promises unconditional dedication to excellence, honesty and integrity in all decisions, respecting the uniqueness of every individual, encouraging team members to make a difference, championing lifelong learning, supporting team members and their families, and giving back to the community.
Requirements
- 1 year of customer service experience
- Demonstrate strong communication skills (written, verbal and listening)
- Team player attitude
- Prompt and courteous
- Quick learner
- Willingness to grow and learn
- Flexibility to shift schedule as needed
- Ability to adapt and change with the needs of the company
- Enthusiastic personality
- Upbeat, positive, "smile" on the phone
- Must have strong computer skills
- Professional work ethic
- Willingness to submit to a pre-employment background check and drug test
Nice To Haves
- Upbeat and positive attitude with a passion for outstanding guest experience
Responsibilities
- Engage directly with guests who reach out with car buying questions
- Hand off guests to sales specialist at the appropriate time
- Respond quickly to internet, phone, text, and live chat inquiries
- Help guests find the best vehicle that fits their lifestyle need
- Follow up with guests that are not ready to purchase currently
- Participate in team & process development sessions
- Keep positive relationships with teammates, sales teams, and all dealership teammates
- Utilize internal guest relationship management tool
- Research to find the best solution for the guest and their needs
- Use correct grammar when communicating with guest
Benefits
- Health, vision, and dental insurance with family and child coverage
- Short and long-term disability insurance and life insurance at group rates
- After 1 year, a 401(k) with company matching dollars up to 4%
- Paid time off
- Discounted car washes
- Discounts to service on your vehicle
- Discounts on vehicle parts
- Time to give back to the community with paid time off to volunteer
- Ability to grow within the company
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
