Customer Care Specialist
About The Position
This role is for a Customer Care Specialist who is a go-getter with a customer service background. The ideal candidate will have a customer-focused personality with a genuine desire to exceed customer expectations, a friendly, engaging, and calm demeanor, and a willingness to learn about Nivel's products and services to become a knowledge expert. The role requires computer savviness, the ability to be a coachable team player capable of handling escalated calls, and a proactive attitude towards assisting others when work is completed. A great attitude, strong work ethic, and a desire for upward mobility within Nivel are essential. The ability to multi-task and an eye for detail are also important.
Requirements
- Customer service background
- Customer focused personality with genuine desire to exceed customer expectations
- Friendly, engaging, and calm demeanor
- Willingness to learn about the product and services Nivel offers to become a knowledge expert for our customers
- Computer savvy – you know your way around computer systems and applications
- A coachable team player that is able to handle escalated calls
- When/if you finish your work, you are eager to ask what you can help with next
- Great attitude and work ethic and want upward mobility within Nivel
- Ability to multi-task and an eye for attention to the details
Responsibilities
- Answer customer calls and email inquiries to place orders, address questions, and resolve issues, all while delivering an exceptional customer experience.
- Assist in the resolution of escalated customer concerns, ensuring the best resolution for the customer in a timely manner.
- Partner with leadership on how to best resolve customer questions and concerns, as needed.
- Analyze requests, provide information requested or ascertain who can best provide said information, and route the request appropriately.
- Based on customer’s order history, suggest related items for purchase and explain product features and benefits that pertain to the customer’s needs.
- Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data.
- Assist with filing claims and tracking shipments for customers.
- Partner with the warehouse, accounting, purchasing, and other internal teams to address customer concerns.
Benefits
- $16.50 hourly base rate + monthly bonus potential + overtime pay (as-needed basis)
- Health/TeleDoc/life/dental/vision/supplemental benefits from day one
- Paid time off from day one
- 401k with company match
- Up to $5,250 in tuition reimbursement per year
- Employee discounts on our full line of innovative products
- Free snacks and coffee
- Tons of advancement opportunities in a rapidly growing company
- The opportunity to sell cool stuff within an exciting industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
