Customer Care Specialist

Just Food For Dogs•Tustin, CA

1d•$0 - $21•Onsite

About The Position

We're looking for a Customer Service Specialist who loves helping people and has a passion for pets. In this role, you'll be the primary point of contact for pet parents, answering questions, resolving issues, and providing guidance on our products and services. The ideal candidate is friendly, organized, solutions-oriented, and enjoys creating positive customer experiences.

Requirements

2+ years of customer service experience in a call center, retail, hospitality, or similar environment
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Comfortable working across multiple systems and communication channels
Ability to remain calm and professional when handling challenging situations
Passion for helping customers and delivering exceptional service
High school diploma or equivalent required

Nice To Haves

Experience with CRM systems such as Salesforce is a plus
Pet industry, veterinary, or nutrition experience is a plus
Bachelor's degree preferred

Responsibilities

Support pet parents through phone and email
Answer questions about products, orders, subscriptions, shipping, and account information
Resolve customer concerns with empathy and professionalism
Process orders, refunds, exchanges, and account updates
Troubleshoot issues and partner with internal teams when additional support is needed
Document customer interactions accurately in our CRM system
Stay up to date on products, promotions, and company initiatives
Identify opportunities to recommend products that best support a pet's needs
Follow up with customers when needed to ensure a positive experience
Perform other duties as assigned