Bilingual - Customer Care Specialist - Remote
About The Position
Why Time Investment Company? We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers. About our West Bend location: North of Milwaukee, our TIC office is in West Bend’s beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see. Position Summary: Our Bilingual Customer Care Specialist work from the comfort of their home, providing warm and friendly customer service to our loan holders. They are always ready to answer questions and provide information about a customer’s loan, as well as happily assist them with their monthly payments. We need driven individuals who can adapt as we grow and who are motivated to take on new responsibilities.
Requirements
- Ability to communicate effectively and professionally with customers both written and verbally
- 2-3 years of customer service experience, including assisting customers by phone
- Should be proficient in Microsoft Outlook; experience with a CRM program is desired
- Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon)
- Fluent in English and Spanish.
Nice To Haves
- Some college or college degree preferred
- Previous call center and/or finance experience is a plus
Responsibilities
- Welcome our new customers and review loan information with them
- Verify account information to ensure the customer’s needs are being met
- Interact with our customers in response to their inquiries about products and services, and to help resolve issues
- Support customers making their monthly payment or updating their information
- Create account notes that are clear and concise
- Make outbound calls to customers who are up to 29 days delinquent.
- Ability to handle large volumes of inbound calls.
- Communicate with customers via email and text message.
- Work with title companies and banks inquiring about refinance requirements
- Other duties as assigned
- Support and live out our Core Principles – Service, Excellence, Integrity, Generosity and Fun
Benefits
- $1000 sign on bonus after 90 days
- 10% extra night and weekend shift differentials
- Hybrid - Work-From-Home, including training period
- Flexible work schedule
- Computer equipment and headset provided
- Tuition Reimbursement
- Monthly bonus potential
- Medical, Dental, Vision Insurance
- Life Insurance, Short and Long-Term Disability
- Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
- Paid Time Off, up to 80 hours the first year
- Additional 8 hours Birthday Month PTO
- Potential for an additional 8 hours Volunteer PTO
- Paid holidays
- Salary Range - $18.00-$22.00
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
