Remote Bilingual Specialist EMPACT

La Frontera Center Inc.•Tempe, AZ

4h•Remote

About The Position

In this position, the Bilingual Hotline Specialist will provide remote (from home) crisis phone interventions for callers to suicide hotline. Additionally, for the calls received, they will make appropriate referrals for available services. Must pass both a written and verbal Spanish Language Proficiency Test. (English/Spanish) Must be an Arizona resident

Requirements

Bacholer’s Degree in Counseling, Social Work, or related fieldrequired.
Minimum of 3 years of experience in the behavioral health field.
Spanish/English bilingual Needed. Bilingual Differential Pay per hour
A fingerprint clearance card isrequiredor eligibility to obtain one.
Excellent oral and written communication skills.
Proficient in the use oftechnologyincluding chat& textfunctions.
Clear and effective communication
Strong customer service
Strong problem-solving and analytical skills
Ability to document detailed information
Ability to multi-task
Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners.

Nice To Haves

Crisis, callcenterand chat & text experience preferred
Experience in the mental/behavioral health field preferred
Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment.

Responsibilities

Answer all phone lines ina timelyand professional manner while meeting agency goals of efficiency and customer satisfaction
Effectively assess clinical situations and needs of all callers.
Provide safe and effective clinical interventions to all callers
Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to theappropriate program(s)with all required informationin a timely manner.
Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility toassistothers.
Will berequiredto work beyond his/her shift with no advance warning if thecrisis situationwarrantsor ifrequiredpaperwork is not complete at the end of the shift.
Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may berequired.
Assistthe hotline clinical coordinator in trainingnew staff.
Prior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor.
Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.